Ken Gatschenberger Cooling and Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our business.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
* We collect the following types of information with your consent:
Personal Information:
Name
Email address
Phone number
Service address
Appointment details
Automated Information:
IP address
Browser type and version
Device information
Cookies and usage data (see Section 8)
Pages visited and time spent on our website
3. How We Use Your Information
We use your information only with your consent for the following purposes:
✅ Service Delivery: To schedule appointments and provide HVAC services
✅ Communication: To send appointment reminders, service updates, and follow-ups
✅ Customer Support: To respond to inquiries and provide assistance
✅ Business Operations: To improve our services and customer experience
✅ Legal Compliance: To comply with applicable laws and regulations
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:
Service Providers: Third-party platforms necessary to operate our business (e.g., scheduling software, payment processors)
Legal Requirements: When required by law, court order, or government request
With Your Consent: When you explicitly authorize us to share your information
5. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, or as required by Florida law.
6. Your Privacy Rights
As a Florida resident, you have the following rights:
✅ Access: Request a copy of the personal data we hold about you
✅ Correction: Request correction of inaccurate or incomplete data
✅ Deletion: Request deletion of your personal data
✅ Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at [email protected] or call us at the number listed below.
7. SMS and Email Marketing
By providing your phone number or email address, you consent to receive:
Appointment reminders and confirmations
Service updates and follow-ups
Promotional offers (optional)
Opt-Out Instructions:
SMS: Reply STOP to any text message
Email: Click the "Unsubscribe" link in any email or contact us directly
Message frequency varies. Message and data rates may apply.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences
Analyze website traffic and usage patterns
Improve user experience on our website
9. Third-Party Links
Our website may contain links to third-party sites (e.g., manufacturers, suppliers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Data Security
We implement industry-standard security measures to protect your information, including:
Secure servers and encrypted data transmission (SSL/TLS)
Access controls and password protection
Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Ken Gatschenberger Cooling and Heating
Address: 3535 Whitfield Ave, Sarasota FL 34243
Email: [email protected]
Phone: 941-379-4480
14. Florida-Specific Privacy Information
As a Florida-based business, we comply with all applicable Florida privacy laws. You have the right to request access to, correction of, or deletion of your personal information at any time by contacting us using the information above.